Financial Sustainability 

International Ombudsman Association & SBI Association Management

Challenge: IOA canceled 7 in-person Foundations courses due to COVID-19 in 2020, which would have trained 200+ emerging ombuds. As the largest revenue-generating program for IOA, canceling courses resulted in a significant loss of funds. READ MORE

Medical Libraries Association & MCI USA

Challenge: The Medical Libraries Association's in-person annual conference is 40% of total revenues and vendors comprise an additional 35% of total revenues. The financial stability was in jeopardy with 2020 operating loss scenarios (March 2020) between $250k to $900k. READ MORE